Career goal:
- Receiving members and visitors in a professional manner, organizing entry processes, providing distinguished customer service, contributing to increasing subscriptions, and ensuring a positive experience for all club visitors.
Main tasks and responsibilities:
- Receiving and welcoming customers and members in a courteous and professional manner
- Members log in and verify the validity of subscriptions
- Responding to inquiries in person, by phone, and via WhatsApp or social media
- Explaining new packages, offers and subscriptions to potential customers
- Follow up on sales operations, renew subscriptions, and achieve the monthly target
- Scheduling appointments for physical assessment or training sessions
- Coordinate with trainers and management regarding customer feedback or requests
- Dealing with minor complaints and submitting important cases to management
- Maintaining the cleanliness and order of the reception area and front desk
- Follow up on attendance and departure of members and visitors when needed
- Preparing daily reports on subscriptions, visits, and inquiries
- Collecting payments and issuing invoices or bonds according to the approved system
- Adherence to club policies, safety systems and customer service
Requirements:
High school diploma as a minimum, preferably a diploma or bachelor’s degree
Previous experience in reception or customer service (preferably in sports clubs)
The ability to sell and persuade
Proficiency in using computers and subscription systems
Able to work under pressure and work in a shift system
