mission:
- Collecting the company's debts owed by customers in general, especially dead and difficult-to-collect debts, by following the method of identifying the customer, notifying him by telephone and directly, setting up a program for him, and following all possible methods of collection and achieving the goal.
Preparing and maintaining detailed records of customers and their accounts
- View the purchase order and contract and ensure that all necessary information about the customer is available
- Work to gain customer confidence without harming operations
- Work to maintain the confidentiality of all collection information
- Permanent and continuous contact with the sales representative assigned to the region to maintain the flow of information about customers
- Work on reviewing the collection plan and program weekly with the Marketing Manager
To achieve the desired goal, the optimal method of collection must be followed in the Kingdom of Saudi Arabia
- Work to follow the optimal scientific method in communicating with clients and influencing them
Assist in the following tasks:
- Delivery of account statements to clients
- Obtaining the customer's approval of the account statements
- Obtaining customer approval on the invoice
Follow up on new collections and inquire about them
Submit a daily report to the department manager on the collection activity
- Attending the weekly meeting accompanied by all the required information
- Coordinating with the Operations Department and the Financial Department to ensure the proper functioning of collection operations
- Contribute with the group to achieve the desired goals
Ensure that the company's systems and procedures are always followed and maintained
Carrying out the instructions of his direct supervisor at work in a manner commensurate with the responsibilities of the job
Receiving account statements and reports of balances due from the accountant of customers and companies, processing claims that will be submitted to customers according to the payment dates agreed upon in contracts and agreements, and then presenting them in coordination with the head of the collection department.
Handing over account statements and their attachments and claims prepared for collection to customers in a timely manner, following up on collections, receiving checks or cash and handing them over to the collection head.
Recording all data of receivables and collections (checks and creations) for clients and following them up on the collection program.
- Preparing collections reports, schedules of due balances, and required reports, and submitting them to the head of collections
