- Follow up on problems and provide advice and appropriate solutions with business needs
- Follow-up and repair of devices and equipment, supervising their efficiency and ensuring that they are working properly
Requirements:
Team Leadership
Good knowledge of technology, following up on everything new, and the ability to explain and interpret updates for different equipment
The ability to assess the level of each employee or customer from the technical side and with regard to information technology
Logical thinking is one of the most important skills that must be available to deal with different devices
He is good at analyzing and discovering different ways to solve all problems
Always keep abreast of developments in the field of helpdesk
Accurate understanding of software and equipment used by employees or customers
Accuracy in saving information, the ability to organize that information, and attention to customers
