- Answer all incoming calls professionally and quickly
- Responding to WhatsApp messages within the specified time according to customer service standards
- استقبال استفسارات العملاء وتقديم المعلومات الدقيقة عن الخدمات والعروض
- Book, confirm, and modify appointments when needed
- Follow up with clients and send reminders for appointments or services
- Registering customer data and updating it in the system
- Escalating complaints or special cases to the relevant department and following them up until closure
- Transferring calls to the appropriate department or department when needed
- Adherence to approved texts and procedures in communicating with customers
- Achieving performance indicators related to speed of response, quality of service, and customer satisfaction
- Preparing periodic reports on calls, inquiries and complaints
Requirements:
Saudi nationality
Minimum high school diploma (diploma or bachelor’s degree preferred)
Experience in customer service or call center (added advantage)
Proficiency in using computers and Microsoft Office programs
Ability to use or learn customer management (CRM) systems quickly
Excellent verbal and written communication skills
Speed and accuracy in writing in Arabic
Ability to work under pressure and manage several conversations at the same time
