Tasks and responsibilities:
- التواصل مع العملاء لتنسيق وحجز مواعيد الخدمات بما يتناسب مع احتياجاتهم
- تأكيد المواعيد وإعادة جدولتها عند الحاجة
- Follow up with customers after providing the service to ensure the quality of the service provided and measure their level of satisfaction
- Recording customer evaluation results and documenting observations, complaints and suggestions in the approved system
- رفع الملاحظات والشكاوى إلى الجهات المختصة ومتابعة معالجتها حتى إغلاقها
Requirements:
It is preferable to have previous experience, even if simple, in customer service
Excellent verbal and written communication skills
The ability to deal with customers professionally and tactfully
Good level of English (spoken)
Language requirements:
English-good
Employment type:
Full Time
Salary Range:
Unspecified
Benefits and Other Informations:
- Competitive salaries
- Professional and comfortable work environment
- A flexible work environment that supports work-life balance
- Opportunities for professional development and continuing training
- Medical insurance
- Annual vacations and official vacations according to the work system
