Tasks and responsibilities:
- Receiving customers in person or via phone or digital channels, and providing the necessary information about rental services and offers
- Preparing car rental contracts and ensuring their compliance with approved policies and procedures
- Dealing with customer inquiries and complaints professionally and resolving them as quickly as possible
- Follow up on reservations and ensure the availability of the required vehicles according to the customer’s specifications
- Coordination with maintenance and operation departments to prepare and deliver vehicles on time
- Providing promotions and additional services to customers to increase sales
- Accurately entering and updating customer data into the company’s systems
- Adherence to quality standards, customer service and company policies
- Preparing periodic reports on customer feedback and their level of satisfaction and submitting them to management
Requirements:
Saudi nationality
Previous experience in customer service or sales, preferably in the car rental or hospitality sector
Excellent communication skills in Arabic, and proficiency in English is preferred
Skill in using computers and office programs
Speed of response and accuracy of work
Negotiation and persuasion skills
Commitment and discipline at work
Employment type:
Full Time
Salary Range:
Unspecified
Basic Requirements
Gender:
Both Gender
This Job Available For:
Saudi Only
Minimum Education Level:
2+Year Diploma
Minimum Experience Level:
Entry Level (Less than 1 to 3 Years Experience)
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