- Receive customer calls and respond to their inquiries in a professional and courteous manner
- Addressing complaints and problems and working to solve them as quickly as possible
- Enter and update customer data into the electronic system accurately
- Providing accurate information about products, services and offers
- Follow up on customer requests until they are completed and ensure their satisfaction
- Referring complex cases to the competent authorities within the company
- Preparing periodic reports on complaints and observations to improve the quality of service
Requirements:
People with special needs
Proficiency in using computers and customer relationship management (CRM) systems.
Ability to work under pressure and solve problems quickly
Tact, patience, and ability to deal with different types of customers
