Key Responsibilities:
- Promote and sell all Heroes Program services to parents and potential members
- Oversee daily program operations and act as the main link between Arena and parents
- Maintain regular parent communication, collecting 2–4 feedback forms weekly
- Collaborate closely with Heroes Coaches to ensure a smooth program experience
- Prepare and maintain accurate attendance and checklist reports
- Ensure cleanliness, safety, and supervision for all participants
- Prioritize child safety during arrival and departure
- Record behavioral issues, injuries, and concerns, and report them to the Club Manager
- Share weekly reports with the Club Manager and Heroes of the Month names with IT
- Coordinate with Marketing for newsletter updates by the 20th of each month
- Ensure correct use of the Perfect Gym system and completion of all membership forms
- Stay informed about club operations, rules, promotions, and events
- Participate in meetings, events, and professional development activities
- Perform any other tasks assigned by the Club Manager
