Tasks and responsibilities:
Team Management:
Daily Supervision of Customer Service Employees and Distribution of Tasks
- Training and guiding the team to ensure adherence to the company's policies and quality standards
Follow up the team's performance and motivation to achieve monthly or quarterly goals
Improving customer experience:
Monitor the quality of calls, tickets, or interactions with customers
Ensure that customer inquiries are answered efficiently and professionally
Treating rising complaints and suggesting effective solutions
Reports and follow -up:
- Preparing periodic reports on the team's performance and customer satisfaction level
- Repeated problems analysis and suggest improvements in operations
