Tasks and responsibilities:
Team Management:
Daily Supervision of Customer Service Employees and Distribution of Tasks
- Training and guiding the team to ensure adherence to the company's policies and quality standards
Follow up the team's performance and motivation to achieve monthly or quarterly goals
Improving customer experience:
Monitor the quality of calls, tickets, or interactions with customers
Ensure that customer inquiries are answered efficiently and professionally
Treating rising complaints and suggesting effective solutions
Reports and follow -up:
- Preparing periodic reports on the team's performance and customer satisfaction level
- Repeated problems analysis and suggest improvements in operations
Requirements:
Experience in supervision
Employment type:
Full Time
Salary Range:
Unspecified
Basic Requirements
Gender:
Both Gender
This Job Available For:
Saudi Only
Minimum Education Level:
High School or equivalent
Minimum Experience Level:
Entry Level (Less than 1 to 3 Years Experience)
Apply For This Job
Disclaimer: Employers do not ask for any sums of money to apply for jobs and for any other purposes (administrative fees, examination fees, application fees). Necessary to take, In case of any sums of money are requested to apply for jobs, or if there is suspicion of a job offer, please click on the Report Abuse button to take the necessary action.
