- Receiving patients and visitors in a tactful and professional way
- Register patient data accurately at the first attendance
Open new medical files for new patients and update the current patients' files
Organizing dates on the phone, direct reservation or electronic applications
Coordination of the doctors' schedule and ensure that there is no conflict in the appointments
Receiving payments from patients
Issuing bills and payment receipts
Maintaining the confidentiality of medical information according to privacy policies
- Inform the medical staff of the arrival of patients
Coordination with nursing or technicians when needed for a preliminary or examination
- Informing the doctors of any adjustments to the appointments or emergency cases
Customer service and deal with patients
Listen to patient problems or inquiries and direct them in an appropriate manner
- Dealing with complaints of patients or notes, documenting them, or raising them to the administration
