Administrative and organizational tasks:
Supervising the work team:
- Follow up on the performance of call center employees (female employees)
- Ensure that the team adheres to working hours and shift schedules
Distribution of tasks:
- Organizing daily and weekly work schedules
- Distributing calls or cases according to need and pressure
Reporting:
- Submitting periodic reports on performance, number of calls, duration of calls, and cases of satisfaction/complaints
- Analyze data to identify improvement points
Call quality monitoring:
- Listening to random calls to ensure quality of service and adherence to policies
- Providing constructive feedback to the team to improve performance
Measuring KPI performance indicators:
- Such as: waiting time, call duration, customer satisfaction, order completion rate
Problem solving and escalation:
- Dealing with complex complaints or angry customers
- Escalating cases according to established procedures
Training new employees:
- Explain policies, procedures, and method of communicating with customers
Performance development:
- Organizing workshops or training courses to raise the team’s efficiency
Proposing development solutions:
- Providing suggestions to improve the work environment or call center tools
Follow updates:
- Ensure that the team is aware of updates to products, services or policies
Requirements:
Leadership and organizational skills
Ability to make decisions
High communication skills
Ability to deal with pressure
Preferably someone with experience in dermatology and dentistry
High experience in dealing with systems
Employment type:
Full Time
Salary Range:
Unspecified
Benefits and Other Informations:
- Daily and monthly bonus
- Medical insurance
-Career ladder and promotions
