Responsibility tasks:
- Receiving and following up all the information and observations received from customers and the speed of response to them
- Good dealing with the inquiry or the complainant in a way that suits the nature of the inquiry or complaint, and in a manner that befits the company's status
Implementing policies and instructions for customer service approved by the company's management
Writing a daily report to explain the work that has been completed
- Quality Follow -up official is responsible for preserving all quality models for quality management instructions and all his work is subject to internal review
- It was good to receive all the information and complaints received from customers and the speed of response to them, as well as in implementing and performing the tasks assigned to it
- Submit periodic reports with achievements, problems and failures to the higher administration
Implementing new orders
- Arrange files in the resolution and according to the company's system
Lifting weekly, monthly and annual statistics
- Sorting the repeated notes and raising them to the administration
Requirements:
At least a year experience in the field of customer service
