Providing technical support to users personally, by phone, email, or instant conversations
Diagnosing and solving technical problems related to local devices, programs, networks (LAN) and wide networks (WAN)
Preparing and preparing servers, VPN and VLAN networks and IP phones
Install, maintenance and management of monitoring devices and CCTV cameras
- Install, form and modernize devices and programs and conduct periodic backup copies
- Follow up on systems updates, publications, documentation of problems and solutions, according to the aid office procedures (Help Desk)
- Communicating with customers and users to ensure the closure of problems and achieve the highest level of beneficiaries' satisfaction
- Coordination with the specialized teams to escalate the emergency cases and follow up until the final solution
- Contributing to the development of internal websites and the creation of evidence and advice for users
Requirements:
Bachelor's degree in IT technology or a related field
Good knowledge of operating systems (Windows / Linux / MacOS), devices and networks
Practical experience from 3 to 6 years in the field of information technology
