Administration of the entire participation stages, including acquisition, activation, renewal, and promotions
- Directing new subscribers during the preparation process to ensure the correct preparation and understanding the platform features
- Monitor the use of subscription and support to ensure that the full customers benefit from their plans
- Providing continuous support and building long -term relationships to increase the retaining of customers and their consent
- Determining opportunities to increase the sale of services and increase the number of active lists for each customer
- Track customer notes and cooperate with internal teams to improve services and user experience
Create periodic reports on subscription standards, use trends, and account performance
- Achieving or exceeding the main performance indicators related to the growth of subscriptions, customer retaining, and satisfaction
Requirements:
Bachelor's degree in Business Administration, Marketing, Customer Relations Management, or a related field
At least two years experience in account management, customer success, or subscription -based services
A capacity installed to manage and develop a portfolio of customer accounts
Skills of communication and strong personal interaction in both Arabic and English
