The goal of the job:
Providing a distinguished service for visitors and guests, and ensuring a positive experience from the moment they enter to their departure
Responsibilities:
Visitor reception:
- Welcome to the guests and present them in a friendly and professional way
- Log in and exit to visitors and ensure the completion of the necessary procedures
Provide information:
Providing accurate information about the available facility and facilities services
- Responding to visitors' inquiries and directing them in an appropriate way
Dates format:
Organizing dates and reservations for the guests and confirming them
- Communication with the various sections to ensure the provision of the required services
Providing hospitality services:
Provide drinks and snacks for guests when needed
Ensure the comfort of the guests and meet their needs
Complaints Management:
Dealing with complaints or problems that the guests may face in a professional way
Providing appropriate solutions to ensure customer satisfaction
Cooperation with other teams:
- Coordination with the staff in various departments to ensure an integrated service is provided
Participate in meetings and submit suggestions to improve the service
