- Receiving guests: welcoming the guests in a professional and friendly way, and ensuring that their needs are met
- Log in and exit procedures: inserting guest data, handing over the keys, and collecting payments upon departure
- Providing information: responding to guest inquiries about the hotel, facilities, and nearby tourist areas
- Dealing with reservations: reservation of rooms, adjusting reservations, and ensuring the availability of the required rooms
- Complaint treatment: listen to guest notes, solve problems, or escalate to management when necessary
Coordination with other sections: cooperation with home management, maintenance, and customer service to ensure the satisfaction of the guests
- Using reservation systems: running and using hotel reservation systems to update guest data and managing room availability
- Adherence to security standards: Ensure the identity of the guests, and to keep the records accurately according to the hotel policies
- Dealing with phone calls and e -mail: Receive calls, respond to inquiries, or transfer them to the specialized department
Requirements:
Good English
Previous experience in operation and hotel operations
