The goal of the job:
- Providing support and assistance to customers, responding to their inquiries and complaints, and ensuring their satisfaction with the services or products provided, in a way that contributes to enhancing the image of the company and preserving its customers.
Tasks and responsibilities:
- Receiving customer inquiries and answering them over the phone, email, or direct conversation.
Providing accurate information about products or services.
Treating customer complaints and working to solve them effectively and in a timely manner.
- Follow up on customer requests and ensure their completion.
Documenting all interactions with customers in the system designated for that.
Transferring complaints or complex requests to the competent sections when needed.
Measurement of customer satisfaction and suggesting ways to improve service.
- Maintaining the confidentiality of customer data and company information.
Requirements:
At least 3 years experience in field sales and corporate sales (B2B)
A minimum high school diploma, preferably a diploma or bachelor in business administration or a related field
Previous experience in the field of customer service (if any)
Good familiarity with computers and customer relationship management systems (CRM)
Tact, patience and good handling of all customers' categories
