Tasks and responsibilities:
Reception and welcome:
- Receiving customers upon arrival with a smile and tact
- Directing customers to the appropriate sections (styling, makeup, skin care, etc.)
Providing basic drinks or recreational services to customers while waiting
Appointment management:
Organizing customer reservations over the phone, via communication platforms, or personally
- Update the schedule of daily appointments and coordinate with technical cadres (hairdressers, cosmetic experts, etc.)
- Send the appointments reminders to customers before the specified date
Customer service and care:
- Responding to customer inquiries about services, prices and offers
- Providing the appropriate advice according to the needs of the client or directing it to the specialists
Treating customer complaints or transferring them to management when needed
Administrative tasks:
Organizing the daily files and records of attendance and payments
Receive cash or electronic payments and issue bills
Ensure that the reception area is clean and arranged
Marketing and sales:
Introducing new offers and services to customers
Encouraging customers to buy available products or subscriptions
Requirements:
Educational qualification: a diploma, a certificate in business administration, or a project (preferred)
Previous experience in the field of reception or customer service (especially in salons or cosmetic centers)
Master use of computer, phone and reservation programs (such as salon management programs)
Excellent communication skills and ability to deal with various personalities professionally
The ability to work under pressure and in peak times
Good knowledge of local languages (and English if necessary)
The appropriate appearance and attention to personal hygiene
The presence of a means of transportation to and from work
Language requirements:
English-fluent
Employment type:
Full Time
Salary Range:
4,500 S.R.
Benefits and Other Informations:
- Medical insurance
Incentives and commissions
Flexible working hours
- Women and dynamic work environment
