- Responding to customer inquiries
- Exploring problems and solving customer problems and complaints, negotiating the solutions of direct problems, escalating the most complex problems to the complaint official, and coordinating the sales department, the technical section, or other departments
Providing information about the company's offers
Providing proactive assistance to customers
Building and developing the knowledge base
Treating transactions and requests
- Request customer notes
Customer opinions analysis
Dealing with administrative tasks
Tracking customer service standards
Requirements:
Diploma and higher
Experience from one to two years
Mastering Arabic and English speaking and writing
MDF use of computer and programs for customer service
Disclaimer: Employers do not ask for any sums of money to apply for jobs and for any other purposes (administrative fees, examination fees, application fees). Necessary to take, In case of any sums of money are requested to apply for jobs, or if there is suspicion of a job offer, please click on the Report Abuse button to take the necessary action.
