Tasks and responsibilities:
• Visiting the late customers in payment and collecting the amounts due
• Negotiating with customers on appropriate payment plans in case of stumbling
• Providing daily reports on collection and customer visits
• Ensure that customers receive payment notifications and due bills
• Coordination with legal teams in the event that it is necessary to take legal measures
• Commitment to the company's policies and procedures during the implementation of its duties
• Communicate with customers by phone and e -mail to remind them of dues
• Following daily payments and preparing collection reports
• Update customer data and payments records in the company's systems
• Negotiating with customers regarding payment schedules and reduce troubled debt
• Working to improve relationships with customers to ensure continued dealing with them
• Coordination with other departments such as finance and sales regarding customer accounts
Requirements:
A minimum secondary certificate, preferably diploma or bachelor's degree in accounting or business administration
Experience in the field of collection or customer service is an additional advantage
Good knowledge using computer and debt management programs
The ability to work under pressure and adhere to dates
