1. Direct technical support:
- Solve devices problems: diagnosing and repairing computers, printers and other peripherals, such as software breakdowns or network connection problems
Program support: Helping users to use medical and administrative applications and applications, and provide the necessary technical support to solve the problems facing them
- Services maintenance: Circular maintenance of technical devices and equipment to ensure their proper work and reduce the possibility of breakdowns
Network Management: Monitor the network performance, solve communication problems, and ensuring that all devices are connected to the network properly
2. Systems Management:
- Install and update programs: Install and update medical and administrative programs and applications on users, and make sure they work properly
Database Management: Medical and Administrative Databases Management, and to ensure data safety and ease of access
Systems monitoring: Monitoring the performance of the systems and applications used in the facility, and ensuring that they work properly
3. Technical support:
- Responding to user inquiries: Responding to user inquiries via phone, email, or direct chatting, and providing the necessary technical support to solve their problems
- Solving problems remotely: Use remote control tools to solve user problems on their devices, and provide the necessary technical support without the need to be on the site
4. Documentation and reporting:
Documenting problems and solutions: documenting the technical problems faced by users and the solutions taken to solve, in order to create a cognitive base that can be referred to in the future
- Preparing reports: Preparing periodic reports on the technical problems that have been solved, analyzing data to determine common problems and suggesting appropriate solutions
User training: Training users to use the technical devices, programs and systems used in the facility
- Searching for new solutions: Searching for new technical solutions to improve work performance in the facility, and proposing appropriate solutions to the administration
Cooperation with suppliers: Cooperation with equipment of devices and programs to solve the technical problems facing the facility
Requirements:
Good knowledge of the technical devices, programs and systems used in medical facilities
Skills in solving technical problems
Skills in effective communication with users
Skills in teamwork
A certificate in the field of information technology or a related field
Experience in the field of technical support in medical facilities (preferred)
