- Receiving patients and dealers gently and professionally
- Responding to their inquiries and directing them to the appropriate departments and clinics
- Reservation of appointments and manage the appointment schedule for doctors
Register patient data in the electronic system
- Dealing with complaints and proposals and submitting appropriate solutions
- Follow patient satisfaction with the services provided
Preparing periodic reports on customer service performance
Supervising the customer service team and directing them
Training new employees and evaluating their performance
Solve the complex problems faced by the team
Developing work procedures and improving the quality of service
- Follow the main performance indicators of the customer service team
- Preparing periodic reports on the team's performance and submit recommendations for improvement
- Setting and implementing customer service strategies
Customer Service Budget Department
Developing advanced training programs for the customer service team
- Analyzing customer satisfaction data and taking the necessary measures to improve the experience
- Cooperation with other departments in the facility to ensure an integrated service to patients
- Representing the facility in conferences and activities related to customer service
Requirements:
The ability to effectively communicate with patients and dealers gently and professionally, listening to them, and clarifying information clearly and concept
The ability to determine the problems faced by customers and suggest appropriate solutions
The ability to work effectively within the customer service team and with other departments in the facility
The ability to organize tasks, define priorities and adhere to dates
The ability to use customer relationship management programs (CRM) and other relevant programs
Understanding basic medical terms related to the services provided in the facility
