- Manage phone calls
- Maintain records of customer communications
- Process customer accounts and file paperwork
- Follow up, solve problems, and get feedback
- Building long-term relationships and trust with customers
- Identify and evaluate customer needs to ensure satisfaction
- Maintaining communication with customers throughout the purchasing period
- Addressing complaints and providing alternatives quickly
- Follow up and arrange customer contracts
Requirements:
Strong knowledge of customer relationship management systems and practices
Ability to deal with customers and respond to different types of people
