- Answering various inquiries in a simple and clear way so that the customer can interact and respond to him
- Building long-term relationships with customers to ensure their loyalty to the company and always dealing with it
- Deal calmly with various customer complaints and provide appropriate solutions
- Providing the information the customer requests about the service or product in order to respond to various inquiries in a comprehensive manner
- Using many sources to search for information so that the employee can answer any question that may be put to him
