Reservations and rental management:
- Follow up and organize housing unit reservations and ensure their compliance with the specified policies and prices
- Processing customer requests and updating internal systems with the necessary data
Customer relationship management:
- Handling customer inquiries before, during and after rental
- Solve problems and complaints that customers may encounter to ensure their satisfaction
Coordination with owners and suppliers:
- Communicating with residential unit owners to ensure readiness and maintenance
- Managing relationships with suppliers and partners to ensure the provision of necessary services (such as cleaning, maintenance, security)
Supervision of maintenance and equipment:
- Follow up on the readiness of residential units for rental, including ensuring regular maintenance and repairs
- Supervising the preparation of residential units and providing the necessary furniture or equipment to ensure a positive customer experience
Operational reports:
- Preparing periodic reports on operations performance, including occupancy rates, revenues, and expenses
- Analyze operational data to identify opportunities to improve performance and efficiency
Ensuring compliance with laws and regulations:
- Ensure that all operations comply with local laws related to real estate rental
- Follow up and update contracts and policies in line with legal legislation
Continuous development and improvement:
- Propose and implement new strategies to improve service quality and increase operational efficiency
- Follow market developments to ensure the company’s competitiveness and improve customer experience
Team management:
- Supervising the work team responsible for operating and managing residential units
- Organizing tasks and distributing responsibilities to ensure efficiency in daily operations
Requirements:
Qualification in Hospitality Management or related field
