Responding to customer inquiries:
- Receiving phone calls and responding to emails and instant chat
- Provide the required information accurately and completely
Solving problems and complaints:
- Dealing with customer complaints in a professional and effective manner
- Providing appropriate solutions and providing the necessary assistance
Providing technical support:
- Helping customers use products or services
- Providing the necessary technical guidance and instructions
Order follow-up:
- Track the status of orders and provide updates to customers
- Ensure that customers receive products or services on time
Data recording:
- Recording and saving customer information and updating it continuously
- Preparing reports on complaints, inquiries and requests
Achieving customer satisfaction:
- Working to enhance customer experience and ensure their satisfaction
- Collect comments and suggestions from customers to improve the service
Requirements:
Ability to communicate effectively with customers via phone, email, and chat
Ability to provide quick and effective solutions to problems
Ability to manage work time effectively and organize daily tasks
Full familiarity with the products or services provided by the company
