• Receiving and registering clients
• Answer customer questions and provide information about marina services
• Processing payments
• Issuing boat tickets
• Directing customers to appropriate boats
• Respond to communications
• Book boats for clients
• Confirm customer reservations
• Handling and resolving customer complaints
• Launching and docking of boats
• Keep the reception area clean and tidy
• Follow safety and accident prevention procedures
• Providing excellent customer service
