- Follow up with customers in case of unresolved problems
- Preparing the necessary reports daily, weekly and monthly
- Communicate directly with customers to solve simple and moderately complex problems, using the company’s instructions
- Ensuring quality customer service around the clock
- Establishing sustainable and lasting relationships with customers
- Dealing with customer complaints flexibly
- Building strong, long-term relationships with customers to achieve mutual success
- Measuring the extent of customer satisfaction after the services provided
- Searching for the most prominent problems and challenges facing customers
