Responsibilities:
- Welcoming guests upon arrival, providing a warm and welcoming atmosphere, and assisting with check-in procedures
- Process guest reservations, including reservations, modifications, and cancellations, accurately and efficiently
- Respond quickly to guest inquiries and requests, and provide information about the hotel’s facilities, services, and local attractions
- Handle guest payments, including cash, credit card transactions, and invoices, ensuring accuracy and adherence to hotel policies
- Maintain the cleanliness and organization of the reception area, including the reception desk and lobby, to create a positive first impression for guests
- Coordinate with other hotel departments, such as housekeeping and maintenance, to meet guest requests and resolve problems promptly
- Manage guest accounts and records, including check-in and check-out procedures, room assignments and billing details, confidentially and accurately
- Assist in managing room inventory and availability, optimizing occupancy and revenue through effective room allocation and pricing strategies
- Providing assistance to guests with special needs or requests, including arranging transportation, making restaurant reservations, and facilitating special requests
- Stay informed of hotel policies, procedures and emergency protocols, ensuring compliance and preparedness to handle various situations effectively
