- Making reservations for customers and canceling reservations in cases of request
- Receiving and welcoming guests
- Accommodating guests by registering them and managing their accommodation procedures
- Giving guests their room keys and numbers and receiving them upon departure
- Opening, maintaining and closing guest accounts when the guest leaves the hotel
- Responding to guest inquiries about hotel services
- Deal wisely with guest requests and solve their problems
- Dealing with the services and technology used in the hotel
- Participate in preparing room reports through coordination with room services to serve guests
