Providing technical support and assistance to employees and customers who face problems in information technology, supporting them and responding to their questions and inquiries with the aim of solving the technical problems they face.
Determine the tools and supplies required to carry out the work of supporting employees and customers and solve the problems they face according to the regulatory policies and procedures, identifying what is missing and submitting them to those concerned to secure them.
Providing technical information on IT devices, systems and software and referring to an IT specialist when the problem is significant.
Preserving data and information related to all technical support work and operations provided and working to classify and arrange them based on approved practices.
Preparing, submitting, documenting and archiving work reports.
