Responsibilities:
- Welcoming guests upon arrival, providing a warm and welcoming atmosphere, and assisting with check-in procedures
- Process guest reservations, including reservations, modifications, and cancellations, accurately and efficiently
- Respond quickly to guest inquiries and requests, and provide information about the hotel’s facilities, services, and local attractions
- Handle guest payments, including cash, credit card transactions, and invoices, ensuring accuracy and adherence to hotel policies
- Maintain the cleanliness and organization of the reception area, including the reception desk and lobby, to create a positive first impression for guests
- Coordinate with other hotel departments, such as housekeeping and maintenance, to meet guest requests and resolve problems promptly
- Manage guest accounts and records, including check-in and check-out procedures, room assignments and billing details, confidentially and accurately
- Assist in managing room inventory and availability, optimizing occupancy and revenue through effective room allocation and pricing strategies
- Providing assistance to guests with special needs or requests, including arranging transportation, making restaurant reservations, and facilitating special requests
- Stay informed of hotel policies, procedures and emergency protocols, ensuring compliance and preparedness to handle various situations effectively
- Evening hours are from 11pm to 7am
Requirements:
High school diploma or equivalent. Additional education or certification in hospitality management, front office operations, or related field is preferred
Proficient in using computers, including experience in hotel management programs, reservation systems, and Microsoft Office suite
Proven experience in a receptionist or front desk role in the hospitality industry, demonstrating excellent customer service skills and the ability to handle various guest situations professionally
Strong communication skills, both verbally and written, with the ability to interact effectively with guests, colleagues and other stakeholders
Excellent organizational abilities, including the ability to handle multiple tasks simultaneously, set priorities effectively, and manage time efficiently
Attention to detail and accuracy in handling guest information, reservations, payments and other administrative tasks
Knowledge of hotel services, facilities and local attractions to provide accurate information and assistance to guests
Ability to remain calm and poised in high-pressure situations, such as handling guest complaints or emergencies, while maintaining a professional demeanor
Flexibility to work different shifts, including evenings, weekends and holidays, based on the operational needs of the hotel
Commitment to upholding the hotel's standards of service excellence and contributing to a positive guest experience throughout their stay
