- Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities
- Answering questions or inquiries that the customer needs to know
- Providing high-quality service that meets all customers’ needs and enhances their level of satisfaction
- Research and view the latest information and products of the company and review the company’s policy from time to time
- Evaluating the customer experience, writing notes, and sending reports to management periodically
- Conducting customer surveys to get their opinions and observations about the product or service they are receiving
- Helping the company grow better by achieving customer satisfaction
- Respond quickly to customers, sympathize with them, understand the problem they face, and provide the support and advice they need
- Persuading potential customers to buy the product or try the service provided by the company
- Time management and allocating an appropriate period for each client according to his needs and requirements
- Read and analyze the client and identify the mood he is experiencing to maintain positive interactions
Requirements:
High ability to respond to customers in a decent manner and respond quickly to their requirements
Ability to work under pressure and work long hours
He prefers to have a high ability to make the right decisions in the fastest time
Excellent listening skills
Strong speaking skills
Experience in using technology, the Internet, and all other resources that enable him to carry out his tasks
Effective communication skills, how to respond to customers, and the art of dealing with them
Preferably proficient in Arabic and English, spoken and written
