- Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities
- Answering questions or inquiries that the customer needs to know
- Providing high-quality service that meets all customers’ needs and enhances their level of satisfaction
- Research and view the latest information and products of the company and review the company’s policy from time to time
- Evaluating the customer experience, writing notes, and sending reports to management periodically
- Conducting customer surveys to get their opinions and observations about the product or service they are receiving
- Helping the company grow better by achieving customer satisfaction
- Respond quickly to customers, sympathize with them, understand the problem they face, and provide the support and advice they need
- Persuading potential customers to buy the product or try the service provided by the company
- Time management and allocating an appropriate period for each client according to his needs and requirements
