- Supervising the provision of distinguished service and increasing customer satisfaction
- Dealing accurately with customer complaints and providing appropriate solutions
- Regularly reviewing production quality and improving sales volume
- Supervising employee appointments and scheduling rest periods and vacations
- Ensure that the highest levels of personal hygiene are applied to employees, the restaurant, and tools
- Managing operational costs and working to reduce expenses
- Creating detailed reports periodically on revenues and expenses
- Implementing plans and policies that maintain the restaurant’s reputation and increase customer loyalty
- Verifying all administrative papers for the restaurant (external seating license - health certificates)
- Submitting reports (daily, weekly, monthly) to management
