• Monitor cleaning operations, including laundry service and internal call centre, ensuring hotel standards and procedures are known and fully followed
• Ensure that all rooms are prepared and inspected according to standards and according to guests' requests and needs
• Check flower decorations in rooms and public areas to always maintain the required standards
• Ensure that all reception areas are maintained, including the hotel entrance
• Maintain all designated back-end service areas
• Check cleaning regularly during night shifts
• Ensure appropriate level of stock for smooth running of cleaning and laundry operations and approve purchase requisitions accordingly
• Ensure that all inventories of furnishings, uniforms and other applicable items are executed and recorded according to the specified schedule
• Monitor cost control and propose cost saving programmes
• Ensure that bedding and uniform management and handling procedures are respected
• Supervise and control lost and found baggage, maintain its records and send packages to customers
• Ensure the presence of all important clients visiting or staying at the hotel. For personal inspection of the rooms of important clients
• Conduct periodic inspections of rooms and public areas with the Engineering Department regarding deviations from standard equipment and maintenance. Follow up on the status of broken rooms and broken rooms
• Review night audit reports related to cleanliness
• Providing assistance at any time in operations, monitoring and highlighting any malfunction factors
• Achieving performance goals for all employees and constantly monitoring and increasing employee productivity
• Ensure and implement appropriate use of all equipment and property management system, and have perfect knowledge of settings
• Strict control of room keys and department keys
• Implement and follow up on daily checklists
• Preparing forecasts and statistics
• Respect timelines, terms and deadlines as agreed with management
Requirements:
Bachelor's degree in Hospitality
At least 5 to 10 years of experience in 5-star hotels and hotel apartments or brands
Strong communication skills and problem-solving ability
Working knowledge of Outlook, Word and Excel
Activity and seriousness
work under pressure
Language requirements:
English-good
French-fluent
Employment type:
Full Time
Salary Range:
Unspecified
Benefits and Other Informations:
- Dynamic work environment
- A specific developmental career path
- Friendly and helpful team
