• Preparing and maintaining detailed records of customers and their accounts
• Review the purchase order and contract and ensure that all necessary information about the customer is available
• Work to maintain the confidentiality of all collection information
• Work on reviewing the collection plan and program weekly with the direct manager
• Working to follow the optimal scientific method in communicating with customers and influencing them
• Monitor accounts to identify late payments
• Communicating with debtors and arranging with them methods of paying bills
• Keeping all records accurately helps facilitate easy access to them
• Prepare and submit reports on collection activity periodically
• Follow up the process of payments and refunds
• Resolve customer billing and credit issues
• Constant updating of collection files
• Monitoring and reviewing accounts to determine outstanding debts
• Knowledge of ways to verify historical data for each debt or bill
• Communicate effectively with customers and listen to their inquiries about payments and arrears
• Skills in finding different solutions to solve billing and credit problems
• Conduct calls, emails and meetings from debtors
• Achieving targets in monthly dues and minimizing bad debts
• Monitor accounts to identify late payments
• Communicating with debtors and arranging with them methods of paying bills
• Prepare and submit reports on collection activity periodically
• Performing any other duties assigned by the direct manager
