- Organizing employee appointments to achieve the highest productivity and best performance for the company
- Conducts personal interviews for new appointments in place of the manager and organizes the training process to ensure that new employees learn and understand the company culture and the roles required of them.
- Organizing complaints, taking appropriate action, and dealing with problems that require intervention from the manager or one of his representatives
- Assist the manager in organizing, planning and implementing the strategy
- Coordination and procedures for retail store operations
- Ensure that employees meet schedules and goals
- Track achievements and achieve weekly, monthly and annual goals
- Supervising employees and motivating them to perform at their best
- Evaluate employee performance and identify employee and training needs
- Training and supporting new and current department officials
- Determine retail operating costs, budgets and various resources
- Providing suggestions for sales training programs and techniques
- Communicating with customers, assessing their needs, and analyzing consumer behavior
- Addressing customer complaints and providing appropriate solutions
Requirements:
Ability to create and analyze reports, spreadsheets, and sales statistics
Good knowledge of financial procedures and customer service
He is proficient in effective communication and personal communication
Flexibility in dealing with customers and providing solutions to various problems
Ability to lead and organize as well as work in different shifts
Skills in using office and administrative programs such as: Microsoft Office - Google Workspace - Excel - PowerPoint
The skill of communicating with the team and creating an effective channel between employees and management, with the assistant director being the link between them
Leading the team towards achieving the goals pursued by the company and the manager
Solve problems and manage crises in an optimal manner that is consistent with the company's values and management's point of view
The ability to distribute attention to more than one task at a time (multi-tasking).
