- Providing support and technical assistance to employees and customers who face problems in information technology networks, supporting them and answering their questions and inquiries with the aim of solving the technical problems they face.
- Identifying the tools and supplies required to carry out the work of supporting employees and customers and solving the problems they face according to the regulatory policies and procedures, identifying what is missing and submitting them to those concerned to secure them.
- Providing technical information on IT devices, systems, and programs and referring to IT specialists when the problem is significant
- Save data and information related to all technical support work and operations provided and work to classify and arrange them based on approved practices
- Preparing, submitting, documenting and archiving work reports
Requirements:
Proficiency in installing and maintaining computers and cameras
