Familiarizing patients and health facility staff with patients' rights based on what was stated in the patients' rights document
Receiving and directing patient complaints
Preparing and developing work policies and procedures related to patients' rights and relationships, and mechanisms for dealing with their complaints and observations, with the aim of achieving patients and their families' satisfaction.
- Knowing and applying the policies of patients' and auditors' procedures inside and outside the hospital.
- Coordination and follow-up of patients' complaints, submitting them to the concerned heads of departments, and closing the resolved ones.
- Distributing a survey form for the opinion of service recipients in the health facility
- Encouraging patients and their families to share their opinions and suggestions
- Carrying out field supervisory tours to identify and monitor problems
- Monitoring and documenting verbal and written complaints, while submitting unresolved complaints and notes submitted by patients and their families to higher management.
Requirements:
Obtaining the classification of the Saudi Commission for Health Specialties
