A public relations and customer service specialist is required to work for a facility specialized in the field of advertising and media in Jeddah
Responsibilities:
- Planning and monitoring customer performance on an ongoing basis
- Identify potential customers and develop appropriate strategies to deal with them
- Building and developing relationships with customers and enhancing strong communication with them
Follow up and supervise communication between clients and members of the accounts team
Oversee the team to ensure that deadlines for service delivery are adhered to
Solving problems and dealing effectively and quickly with complaints
- Negotiation and negotiation of contracts and agreements with clients
- Supporting the sales team and customers, introducing new benefits and launching new products
Document feedback and make suggestions to increase customer engagement
