Roles and responsibilities:
- Receiving all inquiries and complaints received from customers and quickly responding to them
- Dealing well with the inquirer or complainant in a manner appropriate to the nature of the inquiry or complaint and in a manner befitting the company's status
Implementation of customer service policies and instructions
Writing a daily report to show what has been done
Keeping all records of quality models related to customer service instructions, and all of his work is subject to internal audit
- All of the aforementioned must be done in accordance with customer service instructions approved by the Quality and Development Department
