Functional tasks:
* Identify the level of customer knowledge of the services and products provided by the company
* Submit customer satisfaction survey reports
* Assisting customers in overcoming problems and providing adequate answers to all their inquiries
* Dealing with customer problems through various communication channels and showing interest in customer satisfaction
* Maintaining a positive approach in dealing with customers and showing the extent of professionalism in dealing with and resolving their problems
* Respond promptly to customer inquiries
* Maintaining records of customer communication, transactions, comments and complaints
* Provide feedback on the customer service process
* Achieving and ensuring customer satisfaction
* Provide all information needed by the customer
Determine the priority of issues, complaints and problems to be dealt with
