Monitor accounts to identify late payments
- Communicating with customers and arranging with them ways to pay bills
Accurately keeping all records for easy access
- Preparing and submitting reports on the collection activity periodically
- Follow up process payments and refunds
- Resolve billing and customer credit issues
- Permanent update of collection files
Requirements:
Experience from beginner to five years
Familiarity with the laws related to the collection of bills and debts
Ability to monitor and audit accounts to determine outstanding debts
Knowledge of ways to verify historical data for each debt or bill
Proficiency in the process of communicating effectively with customers and listening to their inquiries about payments and arrears
