- Oversees day-to-day operations, optimizing restaurant schedules and deploying the team to reduce labor cost, supporting all labor productivity initiatives
Encourages branch managers to develop action plans to increase business productivity and increase sales
Participates in market mapping to identify potential new locations as part of the business growth plan
Protect food safety and drive quality score improvement in quality audits
Participates with the Marketing Department in improving the customer experience and advocates the implementation of state-of-the-art technology at the store level
Ensures cross-departmental involvement in the development, testing, documentation and implementation of new company software
- Ensures that optimum cost efficiency is achieved in all initiatives implemented in this field
Tracks Operations KPIs and supports the team in achieving brand goals
- Partners with the Human Resources Manager to reward teams and appreciate them for their results
Follows up the team members through training and development
Plan, monitor and adhere to the best allocation of resources within the budget allocation in line with the annual operating plan guidelines
- Managing 57 branches
Requirements:
Not less than 20 years of experience in the restaurant field with the title of Operations Manager or Operations Manager
Bachelor's degree in a food related field
Excellent level of English
The presence of experience certificates is a prerequisite
