• Review and ensure the quality of services and work products provided by the department in accordance with applicable policies and procedures
• Develop and improve operational policies and procedures in line with corporate and strategic directives
• Deploy allocated resources for optimal performance and provide feedback to line manager on resource requirements
• Monitor employee accomplishments, conduct periodic performance appraisals, and provide guidance or coaching to guide reports in the performance of their delegated duties
• Ensure the performance of duties and behavior of staff in accordance with business and departmental procedures and operating procedures
• Continuously monitor performance against goals and objectives, identify areas for improvement to increase the efficiency and effectiveness of the team and take action
• Ensure that all organizational policies and procedures have been implemented and documented
• Conduct or direct internal investigation of compliance issues
• Discuss emerging compliance issues with management or staff
• Manage the office work and appointments of the Group CEO
• Recording and following up the minutes of the periodic meetings held under the chairmanship of the CEO of the group, as well as the meetings of the Board of Directors, and tracking the stages of their completion with the stakeholders within the target time range using auxiliary software
• Follow-up and processing of incoming and outgoing correspondence, e-mails and mail of the Group CEO's office
• Carry out any other tasks assigned to him by the CEO of the group within the scope of competence
