Knowing and understanding customer accounts to determine overdue debts on a regular basis
Knowing and understanding how customers pay their due payments electronically, whether on a rental platform or a bank account
- Communicate with customers on a continuous and daily basis, while making sure to arrange with them appointments to collect the required debts on a daily basis
- Ensure to go to the headquarters of the defaulting customer to solve the problems of delay and find out the reasons for the delay in payment
- Preparing and submitting clear reports on customers and collections periodically, with a clear explanation of the reasons for delay in payment
- Permanent updating of reports on collection, follow-up and coordination with the direct manager and management
Keeping all reports accurately and clearly, which then leads to easy access
- Follow up on bank transfers, as well as refunds that did not enter the bank account
Ensure that the transfer vouchers have arrived at the Accounts Department and review the client to ensure that the amount is credited to the bank account
- Making reports on clients who defaulted on payment and submitting them to the direct manager on a regular basis, and identifying the most important problems and penalties
- Take care to reduce the percentage of defaulted collection amounts to no more than 10% of the total debt.
- Achieving the target for the total amounts that can be collected per month, which are determined by the administration
- Coordinating with the call center department and the customer service department, whether by sending and receiving a collection statement or notes after being written by them and accepted by them.
- Reviewing the collection statement with the direct manager and requesting consultation on a weekly basis, clarifying the most important matters that they face in the collection in order to quickly resolve them.
- Ensure that sudden, organized and continuous visits are made to customers who defaulted on payment, and to report any violations immediately.
- Submitting the files of customers who are more than 90 days late or defaulters to the legal affairs to take the necessary action
Requirements:
Ability to monitor and audit accounts to determine outstanding debts
The skills of finding different solutions to solve arrears problems
Good communication skills with different personalities
Adhere to the rules of confidentiality in dealing with data
Proficiency in Microsoft Office programs, especially Excel
Quickly take the necessary measures to encourage debt repayment in a timely manner
The ability to manage and organize time and arrange tasks
