Ensure that all employees are properly trained, certified if possible and have the necessary tools and equipment to carry out their job duties effectively
Enhancing teamwork and service quality through daily communication and coordination with other departments. Major departments contacts include sales and marketing, catering, banqueting, housekeeping, maintenance and guest services
Achieving budgeted revenue, controlling expenses, and maximizing profitability in all areas of food and beverage
- Ensure the security and proper storage of restaurant inventory, equipment
Ensure the security of funds, credit and financial transactions
Guarantee of receiving guests upon arrival
- Respond appropriately to guest complaints
Develop and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
Assist in the development and implementation of new menus and local food and beverage marketing programmes, and participate in and maintain system-wide food and beverage marketing programmes
Monitor restaurant performance by analyzing guest feedback and financial results. Initiate corrective action as needed
- Supervising the daily activities of the outlet
- Work closely with the chef to define relevant concepts and design the menu
Hold meetings to inform employees of special promotions, daily offers and additional information
