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Company: شركة عزم الانجاز للاستثمار
Contact Name: خالد ال عايض
Job Title: Customer Service Specialist
Job Category: Customer Service - Public Relations  [ View All Customer Service - Public Relations Jobs ]
Job Location: Abha - Asir Province
Post Date: 07/07/2022
Job description:
- Respond to customer inquiries in an accurate and timely manner via phone, email or website
- Determine customer needs Help customers use specific features
- Analyze and report product malfunctions
- Updating the organization's internal databases, documenting technical issues and discussions with clients
Monitor customer complaints on social media and reach out to provide assistance
- Share requests for features and effective solutions with the work team
- Inform customers about new features and functionality
- Follow up with clients to ensure their problems are resolved
- Collect customer feedback and share it with production, sales and marketing departments
Assist in training new customer support representatives
  • Proficiency in dealing with help desk programs and providing remote support
  • Ability to work with CRM systems
  • Proficiency in communication skills and providing appropriate solutions to problems
  • The ability to arrange and organize tasks
  • Patience when dealing with difficult problems
  • Good understanding of the company's business and industry
Employment type:
  • Full Time
Salary Range: 4,000 S.R.
Basic Requirements
Gender: Male
This Job Available For: Saudi Only
Minimum Education Level: Bachelor Degree
Minimum Experience Level: Mid Level (4 to 10 Years Experience)
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