- Respond to customer inquiries in an accurate and timely manner via phone, email or website
- Determine customer needs Help customers use specific features
- Analyze and report product malfunctions
- Updating the organization's internal databases, documenting technical issues and discussions with clients
Monitor customer complaints on social media and reach out to provide assistance
- Share requests for features and effective solutions with the work team
- Inform customers about new features and functionality
- Follow up with clients to ensure their problems are resolved
- Collect customer feedback and share it with production, sales and marketing departments
Assist in training new customer support representatives
Requirements:
Proficiency in dealing with help desk programs and providing remote support
Ability to work with CRM systems
Proficiency in communication skills and providing appropriate solutions to problems
The ability to arrange and organize tasks
Patience when dealing with difficult problems
Good understanding of the company's business and industry
