- Communicate to make decisions related to operational activities and to set strategic goals
- Planning and monitoring the workflow on a daily basis to ensure the work is easy and without obstacles
- Supervising employees from various departments and providing constructive feedback
- Regularly evaluate the efficiency of work procedures in accordance with organizational goals and make suggestions for improvements
- Manage procurement processes and coordinate resource and resource allocation
- Oversee and organize customer support operations to enhance customer satisfaction
Reviewing financial information and adjusting operating budgets to enhance profitability
- Reviewing, formulating, improving and implementing policies
Managing relationships and agreements with external partners
Evaluate overall performance by collecting, analyzing and interpreting data and metrics
Ensure that the institution applies the applicable laws, legislation and regulations
Requirements:
Knowledge of customer relationship management (CRM) software
Ability to work with ERP software
Proficiency in the use of Microsoft Office programs
Ability to work with data analysis and performance metrics
The ability to organize tasks and lead a team in a distinctive way
Knowledge of industry legal rules and guidelines
Able to deal with different personalities
Proficiency in handling diverse business principles such as supply chain, finance, customer service, etc.
